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Shipping Policy

Updated: January 5, 2023

We understand that when you make an order, you want your merch as quickly as possible and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast. 

Processing time

The order processing time might take up to 2-4 days. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you. Processing time should be added to the total delivery time.

HOW MANY DAYS DOES SHIPPING TAKE?

Shipping time varies by location. These are our estimates using Our Insured International Shipping Courier:

LOCATION*ESTIMATED SHIPPING TIME
United States 7-14 Business days
Canada, Europe10-15 Business days
Australia, New Zealand15-20 Business days
East Asia12-24 Business days
Southeast Asia20-30 Business days
Middle east20-30 Business days
Mexico, Central America, South America20-30 Business days

Max delivery time – 30 business days.

* A week has 5 business days, Business day = Number of working days from Monday to Friday

*This doesn’t include our 2-4 day processing time.

DO YOU PROVIDE TRACKING INFORMATION

Sure, we will send your order tracking information & tracking link within 1-3 business days after processing your order which means after we ship it. We will always make sure to provide it as quickly as possible!

You will receive an email with a tracking number once your order is shipped

If you have any other questions, please contact us and we will do our best to help you out.

WHAT IS A INSURED SHIPPING?

If you place your order with insured shipping, order will be protected meaning that if your package is not arrived within 45 business days, we will be happy to make a full refund without question asked, OR will also be happy to resend/replace another package (the same items) in your order for free.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVE IT

We know how important your order is! We provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighbourhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. Sometime the package cannot be delivered because you entered an INCORRECT phone number during your checkout so our shipping company cannot contact you when the package arrived at your location.

Questions / Concerns?

If anything is unclear or if your have a special circumstance, give us a shout!
We can be reached by facebook live chat or email.
We will always do our best help you ~